RETURNS & EXCHANGES
We take pride in creating beautiful designs, and want you to be happy with your purchase. If you are not satisfied with your order, we will gladly accept returns which are unworn and in their original condition within 7 days of receipt.
Because we are a small, family-owned business, we exercise a firm return policy.
Items must be returned new, unused, and in the original packaging with ALL tags attached. Merchandise must be free of perfume, deodorant or other fragrances. Please note that if any tags are removed from the design, your item will not be accepted as a return.
Please contact email@example.com to request your Return Merchandise Authorization Number (RMA#).
After 7 days, you will be eligible for online store credit only. After 30 days, all sales are final.
PLEASE NOTE: Once you have your RMA#, we must receive the returned merchandise within 2 weeks from the date that you receive the RMA#. If we receive the returned merchandise after 2 weeks, you will receive a store credit, and will not be eligible for a refund.
Original shipping fees are not refundable.
We cannot make any exceptions, or accept any requests falling outside of 7/30 day time-frame outlined above.
Returns/exchanges that appear worn or damaged will not be accepted, and will be returned to the customer at the customers expense.
Customer must include the AspenTrue return form with all the required information for the return to be processed.
The customer may choose their preferred method of shipping and we recommend tracking/insurance, as AspenTrue is not responsible for lost packages.
The customer may choose to have AspenTrue send a pre-paid return shipping label, the cost of which will be deducted from refund/credit amount.
AspenTrue reserves the right to refuse the package and/or return the items back to the sender should the merchandise not abide by this policy.
***Please note that this return policy does not extend to custom-designs that are created in consultation with individual customers. Custom designs are final sale due to their bespoke nature.***